#1
1. How is the airport transfer fee calculated?
Prices depend on distance and vehicle class. Get an instant quote on our website or contact customer support.
#2
2. What are the cancellation and refund policies?
Full refund if you cancel more than 24 hours before the scheduled pickup. Cancellations within 24 hours may incur a fee.
#3
3. Which vehicle classes are available?
We offer Economy Sedan, ECO VIP (Mercedes Vito), and Minibus (Mercedes Sprinter). We suggest vehicles based on your group size.
#4
4. How do I make a reservation?
Search, choose your vehicle, enter passenger/date details, then confirm and pay. You’ll receive an instant confirmation email.
#5
5. Which payment methods do you accept?
We accept Visa/MasterCard, pay-on-board, and bank transfer. Refunds appear in 3–10 business days depending on your bank.
#6
6. What happens if my flight is delayed?
Provide your flight number and we’ll track your landing. Reasonable waiting is included; extended delays may be charged by vehicle class.
#7
7. Is there a waiting-time fee?
Short city pickups include free waiting. Longer waits are billed per minute/hour, varying by vehicle class and shown in the quote.
#8
8. Do you provide child seats?
Yes. Please specify age and quantity during booking. Availability and fees may vary by region.
#9
9. Can I add extra stops or change the route?
Brief stops can be requested from the driver. Significant detours/extra mileage are re-quoted. Share your plan in advance for the best rate.
#10
10. Are there night-time or public-holiday surcharges?
A surcharge may apply between 22:00–06:00 or on public holidays. If applicable, it appears in your quote/summary.
#11
11. Meet & Greet: how do I find my driver?
Your driver meets you with a name sign or shares live location via app/SMS. WhatsApp contact is available if needed.
#12
12. What is the luggage allowance?
It depends on the vehicle class. You’ll see recommended passenger/luggage capacities during booking.
#13
13. When do I receive driver contact details?
On the travel day, we share the driver’s name and contact before pickup via SMS/email.
#14
14. Do you accept last-minute bookings?
Subject to availability. If the website shows no availability, call us to double-check.
#15
15. How can I modify my booking?
Use the link in your confirmation email or contact support. Fees may apply close to the pickup time.
#16
16. What about safety and insurance?
All vehicles are licensed and insured. Child seats comply with ECE R44/04 or i-Size (R129) standards.
#17
17. Are pets allowed?
Yes, with prior notice and a carrier/cover. A cleaning fee may apply.
#18
18. Is the service wheelchair accessible?
Accessible vehicles can be arranged on request. Please inform us before booking.
#19
19. How does hourly rental work?
Minimum 4 hours. Flexible stops within the agreed area. Time/km limits and extra fees are shown on the quote.
#20
20. Corporate bookings & invoicing
We issue e-invoices. Enter your tax/VAT details for corporate bookings. Monthly reconciliation and contract pricing are available.